After the July 2016 upgrade to the Imaging System, the ImageNow printer may intermittently break. Lexmark, the company that provides the Imaging System), is aware of the issue and working on a fix; unfortunately we do not have a timeline for the fix. This document will provide steps to minimize printer issues and resolve them should they occur.
The issue can Manifest itself in two ways:
Removing previous versions of the PEERNET Spooler Service may reduce the frequency of the issues. This does require administrative privileges for the workstation. See ECMS - Removing previous versions of PEERNET Spooler Service for instructions.
Should the printer break, the only working resolution currently available is to reinstall the ImageNow printer. See ECMS - Reinstalling the ImageNow Printer for instructions. Note that it is important to follow each of the steps to reinstall the printer carefully, as omitting certain steps (such as restarting the machine) will interfere with the installation. It is recommended that these steps be performed with assistance from local desktop support.
Lexmark acknowledges the issue, but they have not provided a timeline for when a fix will be implemented. We are hopeful that a fix will be introduced by the time that we patch the system in February 2017, but cannot guarantee that this will be the case.