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WebNow and Java 7

posted May 17, 2013, 11:56 AM by John Brown   [ updated Aug 9, 2013, 8:32 AM ]
NOTE - This issue is now fixed with the upgrade of ImageNow to the 6.7 version.

Over the past few months we have seen a noticeable increase in issues with WebNow, primarily with printing. These issues have been due, in large part, to the installation of Java 7 on the affected workstations. Currently, WebNow does not fully support Java 7. Unfortunately, Oracle is pushing out updates to move users from Java 6 to Java 7, which is leading users to automatically update their system to the newer version. Oracle officially ended support for Java 6 in February of this year. It is our understanding that Perceptive Software, the vendor for ImageNow/WebNow, will be providing an update to WebNow soon that will support Java 7. 

In the interim, we are advising WebNow users, especially those who need to print from WebNow, to not upgrade to Java 7. If you find that this has already happened and you are running into issues with pages printing blank, etc., you will need to uninstall Java 7 and re-install Java 6. This should be something that your local IT support can help you with if you are not comfortable doing this yourself. Note that this issue is only with WebNow and that users of the ImageNow client should be unaffected by the Java update.

I have included a couple of links below which should help with this process. The first is to a tool that will let you check which version of Java is installed on your computer - 6 or 7. The second is a direct link to download Java 6 if you need to re-install it. Please let us know if you have any questions or concerns.

Java Version Check:

Java 6 Download: