Listed below are the known issues stemming from the ImageNow 7.1 upgrade. As new items are reported, they will be added to the list. Resolved items will show that as their Status. |
7.1 Known Issues
| Issue | Date Reported | Details | Priority | Status |
|---|---|---|---|---|
| Reporting | August 14, 2016 | Reporting is not available yet. Work will continue on Reporting after Fax and Mail Agents are both up and running. | Low | Open |
| Fax Agent | August 14, 2016 | Fax Agent is not connecting to the ImageNow Server to show as a service. Work continues with the vendor to troubleshoot the issue. | High | Resolved |
| Mail Agent | August 14, 2016 | Mail Agent is not connecting to the ImageNow Server | Medium | Resolved |
| Batch Process Sometimes Failing | We are aware of an issue where the batch process will sometimes fail. We are working with the vendor to get this issue resolved | Medium | Working with Vendor | |
| Email Alerts and ImageNow Notifications Sometimes Failing | We are aware of an issue where ImageNow notifications and email alerts are sometimes not being displayed and we are working with the vendor to get this issue resolved. | Medium | Working with Vendor | |
| Mail Merge | August 14, 2016 | Mail Merge does not function with the 7.1 client and 7.1 ImageNow Printer. We now have a solution that we are working to implement with the mail merge users. | High | Working with Vendor |
| Image Now Printer Crashes | January 23, 2017 | 1.The program that is sending a document to the ImageNow Printer (e.g. Microsoft Word, Excel, Adobe Reader, etc) stops responding. FIX - Removal of the older versions of the PEERNET spooler services must be done to stop the instance of the spooler service crashing. | High | In Testing |
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