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7.1 Known Issues

Listed below are the known issues stemming from the ImageNow 7.1 upgrade. As new items are reported, they will be added to the list. Resolved items will show that as their Status.
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IssueDate ReportedDetailsPriorityStatus
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IssueDate ReportedDetailsPriorityStatus
Reporting August 14, 2016 Reporting is not available yet. Work will continue on Reporting after Fax and Mail Agents are both up and running. Low Open 
Fax Agent August 14, 2016 Fax Agent is not connecting to the ImageNow Server to show as a service. Work continues with the vendor to troubleshoot the issue. High Resolved 
Mail Agent August 14, 2016 Mail Agent is not connecting to the ImageNow Server Medium Resolved 
Batch Process Sometimes Failing  We are aware of an issue where the batch process will sometimes fail. We are working with the vendor to get this issue resolved Medium Working with Vendor 
Email Alerts and ImageNow Notifications Sometimes Failing  We are aware of an issue where ImageNow notifications and email alerts are sometimes not being displayed and we are working with the vendor to get this issue resolved. Medium Working with Vendor 
Mail Merge August 14, 2016 Mail Merge does not function with the 7.1 client and 7.1 ImageNow Printer. We now have a solution that we are working to implement with the mail merge users. High Working with Vendor 
Image Now Printer Crashes January 23, 2017 1.The program that is sending a document to the ImageNow Printer (e.g. Microsoft Word, Excel, Adobe Reader, etc) stops responding. FIX - Removal of the older versions of the PEERNET spooler services must be done to stop the instance of the spooler service crashing. High In Testing 
Showing 7 items
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